Help for Travellers


  • ANSWERS

    • Guest can book a property on our web site by choosing specific accommodation, filling data in booking form and submitting the form to us. A 10% deposit is required to confirm your reservation.
    • You can find all relevant details about listed accommodation on our website, however, if you are still uncertain about any description, you can contact us on info@rentergo.com
    • The house rules for each of the property are described on our website under General policy
    • If not othervise noted, there are no extra fees, VAT/sales tax is included. In certain cases, a City tax and cleaning fees are excluded, payment due is during check in in cash only, please check under General policy of certain accommodation.
    • Guest can pay deposit by credit card or bank transfer. If not othervise noted, you will be able to pay the rest of booking amount in cash during your check in.
    • Deposit need to be paid in advance to confirm your reservation . However, for last minute reservations completed 24hours before arrival date, total reservation amount can be paid during check in.
    • Rentergo take security very seriously, your security is our business. The processing website MyPos Europe Ltd uses the most poweful security tools that exsists in the marketplace.
    • On-line payment, credit card, bank transfer and cash are accepted payment metods.
    • Your credit card will be charged for deposit when booking form is submitted.
    • Guest can check cancellation policy for specific accommodation on our website under Cancellation policy for certain accommodation.
    • At the time your deposit have been paid, your reservation is valid. If for any reason you receive cancellation of actual reservation, you will be offered to chose another accommodation from our website. You can decide to accept offered accommodation or rejact offer and receive deposit amount to your account.
    • After reservation is made and deposit amount received, Guest will receive confirmation message.
    • Before arrival you will be asked to share approximate arrival time when our staff will meet you at apartment and handover keys. Certain apartments use a keypad and you will be informed about codes upfront.
    • After your reservation is made, you will get confirmation email containing all relevant information for your pleasant stay, including how to arrive at a property.
    • There is no possibility to leave a review on our website, however, you can use various websites like Trip advisor, Lonely planet to leave your review.